Quality is not a department. It is a way of seeing.
Quality is where the conversation begins. The deeper work is transforming how people think, how leaders lead, and how organisations learn.
Begin with the essentials01 / Featured Thinking
I've written before clarifying how the Plan-Do-Study-Act (PDSA) cycles are used. See the article here. The most important question to ask is: Is it a test or a task?
Read the essay02 / Start Here
New to Quality Rebel? These essays open the door to the ideas that shape everything else.
03 / Explore by Topic
04 / Latest Thinking
I joined the post-course online meeting after 12 days (each day spread over a week, with a week off for Easter)
With a few projects on the go, I’ve been spending a lot of time thinking about data. Not unusual. Collect it.
I was chatting with a colleague today and, as often happens, the conversation drifted toward data. Not just data collection — but what
You really should be above average? At the very least! Isn't that what society expects of us? What schools teach?
As I enjoyed Day 5 of the ’12 Days to Deming’ course, and one of the Deadly Diseases espoused by Dr Deming,
“Is it a task or test?” Bob Lloyd’s question lives in my head whenever I read PDSAs in slide presentations or